Terms & Conditions

Welcome to TicketDot Technologies.. We are committed to protecting your privacy and the security of your personal information.This privacy policy explains how we collect, use, store, and share your personal information.

Introduction

Welcome to TicketDot. These Terms & Conditions ("Terms") govern your access to and use of the TicketDot website, mobile application, and related services.

By creating an account, booking a ticket, or using TicketDot, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. About TicketDot

TicketDot is a digital platform that enables users to search, book, manage, and pay for bus tickets offered by participating private bus operators. TicketDot facilitates bookings but does not own or operate the buses unless explicitly stated.

2. User Eligibility

To use TicketDot, you must:

  • Be at least 18 years of age or use the service under the supervision of a parent or legal guardian.
  • Provide accurate and complete registration information.
  • Maintain the confidentiality of your account credentials.
  • Be responsible for all activities performed through your account.

3. Account Registration

When creating an account, you agree to:

  • Provide accurate and up-to-date information.
  • Keep your login credentials secure.
  • Notify TicketDot immediately if you suspect unauthorized access to your account.
  • Update your information whenever necessary.

TicketDot reserves the right to suspend or terminate accounts containing false or misleading information.

4. Ticket Booking

When booking a ticket, you agree that:

  • All booking information provided is accurate.
  • Seat availability is subject to confirmation.
  • Ticket prices may change without prior notice until the booking is successfully completed.
  • A booking is confirmed only after successful payment and receipt of a booking confirmation.
  • Users are responsible for verifying all travel details before confirming a booking.

5. Payments

TicketDot accepts payments through secure third-party payment providers. By making a payment, you agree that:

  • You are authorized to use the selected payment method.
  • Payment information is accurate.
  • Applicable service charges and taxes may be included during checkout.
  • TicketDot does not store your debit card, credit card, or banking credentials.

6. Ticket Cancellation and Refunds

Cancellation and refund eligibility depend on:

  • The cancellation policy of the respective bus operator.
  • The time remaining before departure.
  • Applicable service fees.

Refunds, when approved, will be processed to the original payment method within the applicable processing period.

Certain booking fees or convenience charges may be non-refundable.

7. Boarding Requirements

Passengers are responsible for:

  • Arriving at the boarding point before the scheduled departure time.
  • Carrying a valid ticket or digital booking confirmation.
  • Presenting a valid government-issued identification if requested by the bus operator.

Failure to arrive on time may result in the ticket being treated as a no-show.

8. Bus Operator Responsibilities

Bus operators are solely responsible for:

  • Bus schedules
  • Route changes
  • Boarding procedures
  • Passenger safety
  • Driver conduct
  • Delays and cancellations
  • Luggage handling

TicketDot acts only as a booking platform and is not liable for operational issues caused by the bus operator.

9. User Responsibilities

Users agree not to:

  • Use TicketDot for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Provide false or fraudulent information.
  • Interfere with the operation of the platform.
  • Copy, modify, or distribute TicketDot content without permission.

Violation of these Terms may result in suspension or permanent termination of your account.

10. Intellectual Property

All content available on TicketDot, including:

  • Logo
  • Branding
  • Design
  • User interface
  • Graphics
  • Text
  • Software
  • Icons

is the property of TicketDot or its licensors and is protected under applicable intellectual property laws.

No content may be reproduced without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, TicketDot shall not be liable for:

  • Bus delays or cancellations
  • Missed connections
  • Traffic conditions
  • Weather-related disruptions
  • Operator negligence
  • Loss or damage to luggage
  • Personal injury occurring during travel
  • Technical interruptions beyond our reasonable control

Our liability is limited to the amount paid for the affected booking, where required by applicable law.

12. Privacy

Your use of TicketDot is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

TicketDot reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on our website and mobile application. Continued use of TicketDot after changes become effective constitutes acceptance of the revised Terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of TicketDot shall be subject to the exclusive jurisdiction of the competent courts in Kerala, India.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: