Privacy Policy

Welcome to TicketDot Technologies. We are committed to protecting your privacy and the security of your personal information.This privacy policy explains how we collect, use, store, and share your personal information.

Introduction

At TicketDot, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the TicketDot mobile application, website, and related services.

By accessing or using TicketDot, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a seamless bus ticket booking experience, we may collect the following information:

Personal Information:

  • Full Name
  • Mobile Number
  • Email Address
  • Date of Birth (if required)
  • Profile Information

Booking Information:

  • Bus operator
  • Boarding and dropping locations
  • Travel date and time
  • Seat selection
  • Ticket details
  • Booking history

Payment Information

Payments are securely processed through trusted third-party payment gateways. TicketDot does not store your debit card, credit card, UPI PIN, or banking credentials.

Device & Technical Information

We may automatically collect:

  • IP Address
  • Device model
  • Operating System
  • Browser type
  • App version
  • Device identifiers
  • Crash logs
  • Analytics data

Location Information

With your permission, TicketDot may access your location to:

  • Show nearby boarding points
  • Improve route recommendations
  • Enhance your overall booking experience

You can disable location access at any time through your device settings.

2. How We Use Your Information

We use your information to:

  • Create and manage your TicketDot account
  • Book and manage bus tickets
  • Process payments and refunds
  • Send booking confirmations and ticket details
  • Provide customer support
  • Improve app performance and user experience
  • Notify you about schedule changes, cancellations, or delays
  • Detect fraudulent or unauthorized activity
  • Comply with legal obligations
  • Send promotional offers and updates (only where permitted)

3. Sharing Your Information

TicketDot does not sell your personal information.

We may share your information only with:

Bus Operators

To confirm and manage your ticket booking.

Payment Service Providers

To securely process payments and refunds.

Technology Partners

Cloud hosting, analytics, SMS, email and notification providers that help us operate our services.

Legal Authorities

When required by law, court order, or government request.

Business Transfers

If TicketDot is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encrypted data transmission (HTTPS/SSL)
  • Secure cloud infrastructure
  • Access controls and authentication
  • Regular security monitoring
  • Industry-standard data protection practices

While we strive to protect your data, no online system can guarantee 100% security.

5. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services
  • Maintain booking records
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Prevent fraud

When your data is no longer required, it will be securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Request deletion of your account (subject to legal obligations)
  • Withdraw marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us using the details below.

7. Cookies and Analytics

Our website and application may use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze usage patterns
  • Personalize your experience

You can manage cookie preferences through your browser settings.

8. Third-Party Services

TicketDot may contain links to third-party websites or integrate services provided by third parties, including:

  • Payment gateways
  • Bus operator systems
  • Maps and location services
  • Analytics providers

These services have their own privacy policies, and TicketDot is not responsible for their privacy practices.

9. Children's Privacy

TicketDot is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any significant changes will be communicated through our website, mobile application, or other appropriate channels. Continued use of TicketDot after changes become effective constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: